Frequently asked questions

FAQ

How long does shipping take?

Our standard shipping time is 7 to 12 business days, depending on the destination and customs processing times. Orders are usually processed within 1-3 business days before shipment.

How can I track my order?

Once your order has been processed and shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor your order’s status.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods available at checkout.

What is your return and exchange policy?

We offer a hassle-free return and exchange policy within 14 days of purchase. Items must be in their original condition and packaging. Please visit our returns policy page for more details.

Are there any additional fees for international orders?

International orders may be subject to customs duties, taxes, and import fees, which are determined by the destination country. The customer is responsible for these additional charges.

How do I contact customer support?

You can reach our customer support team at Henexelite@gmail.com. We are happy to assist you with any inquiries.

Do you offer gift cards or discount codes?

Yes, we offer gift cards and promotional discount codes. Subscribe to our mailing list to stay updated on special offers and exclusive deals.

Is Henex Elite committed to sustainability?

Yes, we embrace sustainable practices by using eco-friendly materials and responsible sourcing methods. Our goal is to contribute to a greener and more ethical future.

What products does Henex Elite offer?

Henex Elite specializes in fashion, fashion gadgets, and furniture, offering a curated selection of high-quality products that blend style, innovation, and functionality.