Shipping policy

We aim to provide a smooth and reliable delivery experience for all our customers worldwide. All orders are processed and shipped within 1–2 business days. Once your order is dispatched, you can expect delivery within 7–14 business days, depending on your location and customs processing times.

Shipping Methods & Tracking

  • Henex Elite partners with trusted global courier services to ensure your package arrives safely.

  • Once your order is shipped, you will receive a tracking number via email to monitor your shipment.

  • Please allow up to 48 hours for the tracking information to update after dispatch.

Shipping Costs

  • Shipping fees are calculated at checkout based on your location.

  • We occasionally offer free shipping promotions—keep an eye out for special offers.

Customs & Import Duties

  • International orders may be subject to customs fees, import duties, or taxes in your country.

  • These charges are the responsibility of the recipient and are not included in Henex Elite’s shipping costs.

Delayed Shipments
While we strive to deliver within the estimated timeframe, certain factors such as customs delays, extreme weather, or high-demand periods may extend delivery. We appreciate your patience and recommend tracking your shipment for updates.

Lost or Damaged Packages

  • In the rare event your order is lost or arrives damaged, please contact our Customer Support team within 7 days of receiving your order.

  • We will work with you to replace or refund the affected items promptly.

Contact Us
If you have any questions about your order or shipping status, please email us at support@henexelite.com or use our contact form. Our team is here to ensure your shopping experience is smooth and hassle-free.